This Privacy Policy describes how Panstellar LLC (“Panstellar”, “we”, “us”) collects, uses, shares, and protects your personal information when you visit our website, create an account, or purchase our products.
1. Information we collect.
Information you provide
- Contact information: name, email, phone, billing/shipping address
- Payment information: processed securely by our payment providers (Shopify Payments, Klarna). We do not store full card numbers.
- Account credentials: email and password (passwords are hashed)
- Order history and preferences
- Communications: messages you send via email, chat, or our contact form
Information collected automatically
- Device & browser data: IP address, browser type, operating system, referring URL
- Usage data: pages visited, time on site, click patterns
- Cookies and tracking technologies (see Section 5)
2. How we use your information.
- To process and fulfill your orders
- To manage subscriptions and recurring billing
- To communicate about your order (confirmation, shipping, support)
- To send marketing emails (with your consent — you can unsubscribe anytime)
- To improve our website, products, and customer experience
- To prevent fraud and ensure security
- To comply with legal obligations
3. Who we share with.
We share your information only with trusted third-party service providers who help us operate the business:
- Shopify — e-commerce platform and payment processing
- Klarna — buy-now-pay-later financing (if you choose this option)
- Klaviyo — email marketing platform (with your consent)
- Shipping carriers (USPS, UPS, DHL) — for delivery
- Analytics providers (Google Analytics, Meta) — anonymized usage data
- Legal authorities — only if required by law
We do not sell your personal information to third parties.
4. Your rights.
If you reside in the EU/UK (GDPR)
- Access: request a copy of your personal data
- Correction: ask us to fix inaccurate data
- Deletion: request that we delete your account and data
- Portability: receive your data in a portable format
- Objection: opt out of marketing or specific processing
- Withdraw consent: where processing is based on consent
If you reside in California (CCPA)
- Right to know what personal information we collect
- Right to delete personal information
- Right to opt out of the sale of personal information (we do not sell)
- Right to non-discrimination for exercising your rights
To exercise any of these rights, email contact@panstellar.pro. We respond within 30 days.
5. Cookies & tracking.
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember items in your cart
- Analyze website performance
- Deliver relevant marketing (with your consent)
You can manage cookie preferences via your browser settings. Disabling cookies may affect website functionality.
6. Data retention.
We retain personal information for as long as your account is active and for a reasonable period after, to fulfill legal, accounting, or reporting obligations. You may request deletion at any time.
7. Security.
We use industry-standard security measures (SSL encryption, secure payment processing, hashed passwords) to protect your data. No system is 100% secure, however, and we cannot guarantee absolute security.
8. Children\'s privacy.
Our products and website are not intended for users under 18. We do not knowingly collect data from children. If we become aware that we have collected such data, we will delete it.
9. International users.
Panstellar LLC is based in the United States. If you access our website from outside the US, your data may be transferred to and processed in the US. By using our website, you consent to this transfer.
10. Changes to this policy.
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent changes. Significant changes will be communicated via email.